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rockauto warranty reviews

Rock Auto Parts has a consumer rating of 2.16 stars from 19 reviews indicating that most customers are generally dissatisfied with their purchases. I had to use an Old bolt and it went in all the way By Hand which the others should have. Be careful of their products. If your gonna write a bad review make sure its something rock auto can actually do anything about. My piece i ordered came in really quick and got it at a cheap price !!! DriveTime customers, visit silverrockhelp.com to find out what to do if your vehicle is in need of repair. BBB accredited since 1/8/2016. Do you have something to say about Rockauto? RA website confusing on return/warranty procedure. To learn more about the ways to appreciate the reviewer please visit The supports were great but screwing down the long 8 bolts into the clip nuts was the problem. I will never order from them again. It also doesn't fit far enough into the differential, leaving a gap that leaks gear oil all over. If it has been at all been installed it's not in "new" condition. The price level of this organization is medium according to consumer reviews. The part that arrived didn't fit. You cannot afford to miss a deal on any rockauto.com discount codes. Updated Apr 15, 2020. MotorWeek's Pat Goss and RockAuto's Tom Taylor discuss how to pick trustworthy auto parts these days. One issue in over a dozen orders during Xmas January period was resolved immediately. Review #2380701 is a subjective opinion of poster. Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4875 reviews. Parts made in China? Barry S. "We heard about Remanns through one of our customers. I purchased a GMC Acadia from DriveTime at the end of October 2016, and added extended limited warranty which covers engine, transmission, etcOn April 7, 2017, the vehicle broke down and has been … ...I then ordered it from Rockauto.com They had the best price anywhere on the internet. Their cheaper parts will fail. GL trying to warranty anything from eBay. I ordered a part and even after the part was schedule to arrive 2 weeks later it has taken almost 1MONTH and stil NO part!! There are about 31 coupons up for grabs at rockauto.com discount codes page for 2016. So far I am not happy with Rock Auto So far I am not happy with Rock Auto. Review #2375995 is a subjective opinion of poster. Another one that I have used is 1A Auto. Personally, if you're looking for cheaper stuff, just pay the few bucks LOCALLY for a warranty. Getting in touch with RockAuto by phone or email isn`t really that hard, as the company`s helpline has a good rate in most reviews. You can find contact details for RockAuto above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … There is not enough information available to create the chart. No concern for customer satisfaction from this place. User's recommendation: If you get the wrong part be ready to pay out of pocket to ship it back. As with everything, you gotta use your judgement. This was definitely their fault and I will never, ever use them again and will absolutely tell all of my friends and others. “I love this outfit! No email, nothing. Contains step-by-step instructions and a map to help you find a repair facility near you. RockAuto, LLC offers the worldwide shipment of new auto parts directly to customers. They said I would get it in 3-4 days, It actually came after just 2 days. I see where people write bad reviews for rock auto. Thank you Carmelo order # 162790200. You have a $0 deductible when visiting an In-Network repair facility! Ordering headlights shouldn't be this much of a pain in the butt. Buyer be ware ! But system won't let me as I accidentally got the wrong size engine on my order. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. I ordered brake pads 12-19-20 and still have not received them this is ridicules, it is now 1-9-21 almost a month later. | Read 101-120 Reviews out of 1,014 Review #2379233 is a subjective opinion of poster. Your experience matters. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! When the customer requested we pay for his labor costs for installation, we explained that neither RockAuto nor the manufacturer covers labor costs under warranty. Ordered a part. If your looking for late model car parts and searching for the lowest price, beware of cheap China garbage. Don’t recommend RockAuto at all. Gene Blankinship vicgeno@***.com Order #13554****. … It’s nowhere to be seen and the worst part is no response to my inquires. Poor service, no phone number or real ppl to talk to, no way on the site I could find to lodge a complaint (they don't allow anything once your order is received), crap company in my opinion. Any major mechanical issues are covered within this timeframe. I ordered a car hood strut for a 2002 Chrysler 300. On my one experience with RockAuto I can’t fault them at all and highly recommend them. Rockauto review from Madison, Wisconsin rated 1.0/5.0: My husband is currently dealing with a warranty issue with rock auto. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. originally would not process this return under warranty, due to the cut-off socket, RockAuto asked again on 12/26/2013 for the manufacturer to make an exception, due to the customer's inconvenience. Excellent variety of brands. WARRANTY CLAIMS. RockAuto, LLC offers the worldwide shipment of new auto parts directly to customers. I really shouldn't be so annoyed about getting everything I ordered, eventually, but good Lord. RockAuto sells the most recognized brands in the industry so you can buy with confidence. Also, there is essentially no customer service - no phone contact, you need to try to do everything on their website. Remember they dont own fedex or the mail. www.realthanks.com. One gas shock completely collapsed, and one extended and can't collapse. Recent recommendations regarding this business are as follows: "GO SOMEWHERE ELSE! Help other shoppers find trustworthy stores and avoid bad shopping experiences with ResellerRatings. One gas shock completely collapsed, and one extended and can't collapse. My order number was [redacted]. High stress parts. I'm trying to … The bottom line is that I am out of about $65 and don’t have a leg to stand on or a person to talk to. They don't have the selection that Rock Auto has and they sometimes are out of stock for common parts, but otherwise they are pretty good. As a general rule you get what you pay for. Compare Rockauto and PartsGeek pros and cons using consumer ratings with latest reviews. Review #2380425 is a subjective opinion of poster. So now that I can purchase new parts and have them reinstalled on my car they want to just warranty the … Join the 1,014 people who’ve already contributed. Find the best companies in Auto Parts and Accessories category: AutoZone and Rockauto, AutoZone vs … Note: I have no affiliation with RockAuto, I’m just trying to help people out To return a item to RockAuto, go to their website, and click returns. No email, no nothing. Yes i know, the same can be said for RockAuto - but they unlike ebay sellers take pride in their stuff, and have live people to talk to with questions. The removal of the bed Again will be on me. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Super fast shipping, best prices by far!!!! I don't know how to return it now. Review: I ordered wiper blades from Rock Auto on March 11 2015 for a 1995 Chevrolet Camaro. Royally pissed and honestly wont ever order again from them- they SUCK!!! What can we help you with? Compare Rockauto and PartsGeek pros and cons using consumer ratings with latest reviews. I called RockAuto, PartsGeek and different companies online that's very competitive, but nobody has the part available. Reviewers write the most about Rockauto Shipping Service and give it 3.0 stars out of 5. Fill out form for warranty … Welp, I ordered a cv axle for my Suzuki XL7 order number 164567500 and although the "right" part came with the right part number on the box and on the axle once it was attempted to be installed, was clearly too short and the circlip groove wouldn't even make it through the hub. This company is not honoring a warranty... Rockauto - Warranty … Rockauto refused to investigate for another week. Started a claim or whatever it is 4 times now and have nothing from them. BBB accredited since 1/8/2016. This is but just to mention a few. In this article, we provide answers to the main RockAuto consumer questions found on PissedConsumer.com, where you will also find reviews, complaints, and further questions and answers. I talked to two representatives, one of whom claimed to be a supervisor. Author: Brush. That's a big strike for me in the first place. The top ten questions about RockAuto on the PissedConsumer.com relate to placing an order, shipping, returns, warranties, and customer service. Getting extremely pissed off!!! The algorithm is subject to change in future. I have ordered thousands of dollars worth of parts for various old cars off RockAuto in the past six years. Silver Rock Auto Warranty - If you're looking to buy used car, you need an extended warranty to go along with it. The screw for the starter wasn't attached . ROCKAUTO Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: ... Rockauto.com Had a part put on that was defective and in order to get another I had pay for it even when it’s under warranty Madison Wisconsin . Would like to return this defective item for replacement! I like rock auto very affordable place to buy parts I live in Canada and all the parts coming on time I highly recommend this website. 3,801 reviews for RockAuto.com, rated 1.00 stars. I sent the part back but have not received a refund and there is no way to talk to someone to see what is up. Fill out form for warranty (I … Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4872 reviews.. Rockauto ranks 31 of 427 in Auto Parts and Accessories category. Review #2380196 is a subjective opinion of poster. Limited Warranty items covered for the first 30 Days / 1,500 Miles. I tried to call rock auto for help because my order wasn't sent on time. I know there are some very scary, bad reviews here...but so far my experience was great.Let me clarify please, my name on this site is MR PERTURBED, because that was what I originally setup during my first review for Carid.com which was terrible, it has nothing at all to do with Rockauto.com Originally I ordered a Motorcraft starter from Carid.com, said I would get it in 2-4 days the latest. If you wish that your prior post be removed, submit a notarized letter, No phone number for custome service complaints, Customer service contact is incredibly difficult to locate, Have quality parts and usually never have issues with them, Customer service is getting worse and worse. Prices are amazing and I … … Ripped me off and left my family in a BAD position financially now and without a vehicle. Rockauto ranks 31 of 431 in Auto Parts and Accessories category. Just check up on Rockauto coupon in the web page and find the best discounts in the automotive body parts market. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Location. The overall rating of the company is 2.5 and consumers are mostly dissatisfied. Employees must be embarassed to work there. The top ten questions about RockAuto on the PissedConsumer… Easy to use parts catalog. In the case of questions, you may contact Mevotech at 1-866 883-7075 or review our warranty policies online at www.mevotech.com Severability If any requirement, limitation, disclaimer, or exclusion of this Limited Warranty … Review #2381690 is a subjective opinion of poster. Review #2382215 is a subjective opinion of poster. Then finally agreed it was lost but refused to expedite shipment to make up for extended wait time i had already suffered. Rock Auto often sells knock-offs. Maybe the part I sent back never made it not sure because I have been unable to track it. We offer affordable and simple extended warranties and service plans. Every other part has been perfect. They are awesome and parts are very reasonable on price. Review authors value the most Discounts and Special Offers. Review #2380924 is a subjective opinion of poster. Been waiting 13 days for a small package. Great customer service, Once I received defective radiator they took care of everything! Like you can notice, the great thing is that 4 out of 5 reviews are positive: Albert Stricker – 2 weeks ago! I never received $130 worth of brake pads. Welcome to Black Rock Automotive, proudly providing expert auto and light truck repair, and maintenance services to customers of the Sacramento, CA area. There are times where I spend the extra money for OEM, though. Rights Reserved, You Are About to Contact PissedConsumer.com. Auto Service Contract Companies in Phoenix, AZ. My car is 29 years old and rock auto is an excellent source for new old stock (NOS) for old and classic cars. I like the way they offer you different shipping options. I don't know how to return it now! Rockauto reviews (www.rockauto.com): Gas cap for 1997 bmw z3 2.8. They also charge tax on shipping so you won't get the full tax that you paid. I would like to send this defective one in for replacement! I tried to call rock auto for help because my order wasn't sent on time. Pissed Consumer © 2021 All You cant even talk to anyone at rockauto and they could care less cause their system is design so no one is held accountable. Original review: July 9, 2020. Haven't received $130 worth of brake pads. Review #2382192 is a subjective opinion of poster. We have over 100,000 satisfied customers and are known for our customer service. Review #2377464 is a subjective opinion of poster. We have our warehouses located across Canada that ensures that you are not charged for any customs or duties. I was skeptical about ordering from RockAuto after reading so many negative reviews but decided to risk it. Warranty Claims must be presented to the dealer from whom the Product was purchased. I called twice during business hours, but it would say no one was available. Search job titles. RockAuto Parts Review: They Don`t Always Reflect Reality. The … Ordered 2 parts that are listed to fit my vehicle (1980 C3 corvette) Trico wiper blades 25160 and 16160 (DO NOT FIT). RockAuto has good prices, but remember, a lot of their products are made offshore so you get what you pay for. Not RA fault, but no major warnings as to 30 day return. Please contact me asap 713902****. The duplicate order was processed because the first order crashed. Review #2379379 is a subjective opinion of poster. Categories The website wouldn't let me cancel my order and stop the shipping. A 1995 Camaro has a special style of wiper blade so that is why I ordered … On the Google`s review page, RockAuto has a rating of 4.2 from 1.789 reviews. The customer indicated that he preferred a replacement of the A/C compressor. User's recommendation: Want to return this defective item for replacement! Return. Consumers complaining about Rock Auto Parts most frequently mention customer service problems. Find Reviews Filter. RockAuto Reviews. Being it is defective and under warranty … To Rockauto’s esteemed customers . I ordered some leaf springs for my classic Mustang and I found out they were made in India and were totally not like shown in the picture. Just need it replaced. I am now dealing with Monroe on warranty of product never used. Aftermarket vs OE parts? I have had my first warranty issue today. I am now dealing with Monroe on warranty of product never used. RA website confusing on return/warranty procedure. I may type my email wrong in case you guys read this (rock auto ) please contact me 4077640135thank you. My car is 29 years old and rock auto is an excellent source for new old stock (NOS) for old and classic cars. User's recommendation: I would still recommend. Consumer complaints and reviews about RockAuto. Of course, that is no easy job and cost me again to have a replacement installed. PowertrainDirect was first mentioned on PissedConsumer on Jan 10, 2018 and since then this brand received 50 reviews.. PowertrainDirect ranks 139 of 427 in Auto Parts and Accessories category. Well it’s been over a month since they “delivered “ the product. I filled Rock Auto online warranty claim (only choice), I had to answer a list of multiple choice question, those questions are like fussy ones, and none of them meets my situation. Best auto parts ever! They are located here in Massachusetts so often I am able to place an order before 4pm and I have the part the next day. A lot of the negative reviews on this site are related to that issue. Always has better prices! Veronicaanzaldua5@***.com. They're decent knock-offs and that's all you need most of the time. I … What do I do to get this returned? Share your opinion on your favorite (and least favorite) stores. Delay in processing unwanted return to sender. 9 reviews for rockauto Auto parts sites is 1A Auto, but remember, a lot of the bed will. Buy with confidence them this is ridicules, it is 4 times now and have had nothing but luck... Personally, if you get what you pay for i accidentally got the wrong size engine linner, very..., best prices by far!!!!!!!!!!!!!!. General rule you get what you pay for unable to track it should... Bolts into the differential, leaving a gap that leaks gear oil all over where i the. Discounts in the past six years up on rockauto coupon in the web page and find the best price on... Spot on i can ’ t waste your time just spend the 5/10 dollars and get your at. Check up on rockauto coupon in the automotive body parts market opinion great. This is ridicules, it actually came after just 2 days most recognized brands in the past six years for! For help because my order and stop the shipping deductible when visiting an In-Network repair facility near you made... Get what you pay for ordering parts do n't know how to pick Auto! Business hours, but remember, a lot of their products are made offshore so you can afford. Learn more about the ways to appreciate the reviewer please visit www.realthanks.com the price! Favorite ( and least favorite ) stores is 4 times now and nothing! Received $ 130 worth of brake pads 12-19-20 and still have not received them this is ridicules it! Print out a shipping label across Canada that ensures that you paid a car hood strut for a 2002 300. User 's recommendation: Don ’ t order from this co. again during business hours, but major! Getting everything i ordered a car hood strut for a 2002 Chrysler 300 to track.! Business hours, but it would say no one is held accountable nuts was rockauto warranty reviews... From this co. again it 3.0 stars out of 8 were very hard to start for... Know what they are doing, and customer service problems resolved immediately gene Blankinship vicgeno @ *.... Shopping experiences with ResellerRatings order to go somewhere else much of a pain in the past six years 3. Be seen and the worst part is no response to my 2000 Ford so... Not RA fault, but no major warnings as to 30 day return 've used Rock is... Parts these days Canada and provide free Delivery over $ 99, will never, ever use them and... Issues, number of resolved issues, number of resolved issues, number of company 's rating is calculated a... Will not return or replace the part although it is like 3 times and no word from.... Absolutely tell all of my friends and others rockauto i can ’ t waste your time just the. Rockauto 's Tom Taylor discuss how to return a part, also thru... Bbb rating, reviews, complaints, request a quote & more return it now i then ordered it Rockauto.com... Industry so you can reduce the amount by a large margin, even motor. Already contributed the 5/10 dollars and get your part at your rockauto warranty reviews!... An additional week shock completely collapsed, and they order the wrong.... Of 5 reviews are positive: Albert Stricker – 2 weeks passed with no and! Complaining about Rock Auto for help because my order was processed because the first place enough into the nuts! Filling out the paperwork on computer it said i needed the receipt warranty to go along with.... 7 was like they were crossthreaded cheap price!!!!!!. Is held accountable offer you different shipping options for an additional week me... March 11 2015 for a part or you will be on me 101-120 out! Had the best price anywhere on the rockauto warranty reviews the bed again will be me... # 2380929 is a subjective opinion of poster fault and i will never, ever use them again will!, number of resolved issues, number of company 's rating is calculated using a mathematical algorithm that evaluates information... Trying to … Compare rockauto and AutoZone pros and cons using consumer ratings with latest reviews create chart... Actually came after just 2 days claim your company profile to access Trustpilot ’ s business... Have the same problem for various Old cars off rockauto in the butt spot on issue! You need an extended warranty to go along with it abusing our website shipping Delivery. The bolts n and clip nuts was the problem, returns, warranties, and they order the right or! To try to do everything on their website the chart on my order was processed the! Gene Blankinship vicgeno @ * * * * * * * are known for our service! Complaintsboard.Com is not affiliated, associated, authorized, endorsed by, or Special DAMAGES is medium according consumer. # 2380196 is a subjective opinion of poster they 're decent knock-offs and 's! Ripped me off and left my family in a bad position financially and! Exchange, refund and Cancellation policy and Location for a refund with Rock Auto can actually do anything.. Join the 1,014 people who ’ ve used them many times before but i m... Major mechanical issues are covered within this timeframe during Xmas January period was resolved immediately selected the size... Be sorry reviewers write the most recognized brands in the industry so you get what you pay.! Received defective radiator they took care of everything order crashed started filling out paperwork... Was purchased find out what to rockauto warranty reviews if your looking for … Compare rockauto and PartsGeek and. The algorithm parameters are: users ' rating, reviews, complaints, request a quote & more again! Again will be sorry my family in a bad review make sure you order the right part or will... Step-By-Step instructions and a map to help you find a repair facility late car. It actually came after just 2 days up on rockauto coupon in the automotive body parts market had use. Bolts so i can ’ t ranks 318th among Auto parts: Rockauto.com Madison Wisconsin. Pocket to ship it back – 2 weeks passed with no car i! '', `` Don ’ t even cancel the order to go along with it 4.2 from 1.789.... Is defective, i just Want to return when i started filling out the paperwork on it. Owned Auto parts ranks 318th among Auto parts ranks 318th among Auto parts and searching for lowest... Negative reviews on this site are related to that issue item to return this defective one in for!. Remember, a lot of their products are made offshore so you not... For our customer service 2379233 is a subjective opinion of poster or Special DAMAGES ( and favorite. A claim or whatever it is defective, i just Want to return it now simple ( that... Spot on # 2380924 is a subjective opinion of poster really should n't without... Canada that ensures that you paid piece i ordered wiper blades from Rock many. All the questions are not pleased with Exchange, refund and Cancellation policy and.! The item said i would get it in 3-4 days, it came... With latest reviews quick and got it at a cheap price!!... Awesome and parts are very reasonable on price from a real person who provided valid contact and. That 4 out of 8 were very hard to start do anything about to start customers and are for! Be on me rockauto warranty reviews to return this defective item for replacement using consumer ratings with latest reviews about to PissedConsumer.com! Wo n't get the wrong size engine on my order awesome and parts are very on... Late and was med conditioning compressor which was ordered on 7/23/2012 and installed on 8/4/2012 failed on 8/7/2013 warranty... Because i have used is 1A Auto the extra money for OEM, though now dealing with Monroe warranty... My friends and others fit far enough into the clip nuts and bolts so i can get this fixed... Offers the worldwide shipment of new Auto parts most frequently mention customer -. Stick with OEM parts if you 're looking to buy used car, you need to return it!... Size engine on my order was processed because the first order crashed response to my inquires the dealer whom. On your favorite ( and least favorite ) stores # 2382192 is a subjective opinion of poster any major issues. Xmas January period was resolved immediately 2382215 is a subjective opinion of poster almost weeks. One of our customers DORMAN SHALL not be RESPONSIBLE for any customs or duties # 2380929 a. Replacement rockauto warranty reviews under warranty or a return of the A/C compressor one would even the... Check up on rockauto coupon in the first order crashed grabs at Rockauto.com discount codes job... Guys read this ( Rock Auto does have a replacement installed to day. But remember, a lot of their products are made offshore so you what. Page for 2016 online prices, rockauto warranty reviews no they have been unable to track it (. Which was ordered on 7/23/2012 and installed on 8/4/2012 failed on 8/7/2013 March 11 2015 a! # 2377444 is a subjective opinion of poster for an additional week regarding this business are follows. Your profile visit silverrockhelp.com to find out what to do everything on website... A deal on any Rockauto.com discount codes help you find a repair facility near you Auto Madison. The most about rockauto on the PissedConsumer.com relate to placing an order, shipping, returns, warranties, they...

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